Need help? We've got you covered.

What is a wax melt?
Wax melts are scented pieces of wax, much like a candle but without the wick that goes in a wax melt burner to fragrance your home 

1. How many cubes of wax should i use 

I recommend using 2 cubes from your snap bar in your wax burner at a time or more depending on the size of your room,

2 . Can I reuse wax melts?
Yes but once the scent throw has gone, we recommend switching your wax melt for a fresh one.

3. Are the wax melts made with soy wax 

YES all wax melts are made with 100% soy wax

4.How long will my wax melt last?

8-10 hrs depending on the size of your melt and your burner

5. How long will my order take to dispatch

I aim to dispatch your order in 1-2 working days Monday- Friday

6. What wax melter should I use?
We recommend using a tea light burner for optimal scent throw but our wax melts can also be used in electric wax burners and plug in warmers with high wattage bulbs 

7 . Electric Wax Burners

 **Please note, the heat from some electric burners varies wildly and sometimes the electric burner is not hot enough to melt our wax melts **

 8. Who will deliver my order

Your order will be dispatched with Royal Mail using 24/48 hr tracked, Other couriers may be chosen on orders over 2kg.

Due to busy seasonal periods delivery can take longer than usual, please check your tracking number to get regular updates on your order.

9. I did not receive an order confirmation 

Your order conformation could of gone into your email junk folder 

10. Will my wax melt smell like the real product 

All our fragrances are inspired by / similar to the real scent,  we use the best fragrance suppliers around to give you a close match to the real scent.

 Our products are thoroughly tested prior to being made available to you to ensure the best possible quality, and are all CLP compliant.Please note: colouring may differ slightly as each batch is lovingly handmade and poured individually